Total Petroleum Puerto Rico implements “Where is my Truck?”
San Juan - Total Petroleum Puerto Rico Corp. now offers a new platform to notify its gas station and bulk clients of fuel deliveries in real time.
The platform, developed by Total, makes the process transparent to the client who can follow the truck’s route until it arrives at the site of delivery. The system automatically updates the truck’s position and the orders on its route sending the information by text to the client.
“The objective of Total’s ongoing innovation is to provide our clients with additional solutions. The integration of this platform provides additional benefits to commercial clients, part of which is greater efficiency in the distribution and delivery process,” said Juan José Raga, General Manager of Total Petroleum Puerto Rico Corp. He explained that the system eliminates the need to call to find out the status of the delivery, which he trusts will relieve customers of any concerns about delivery time while generating greater satisfaction and certainty in the process.
Raga added that “Where is my Truck?” has also allowed for an evolution in the way the department works since by generating automatic alerts for the deliveries the staff is now free of the manual work that was previously required to provide a delivery status. As of today, “Where is my Truck?” generates the alerts for its 200 gas stations and its bulk clients in Puerto Rico.
About Total Petroleum Puerto Rico, Corp.
Total Petroleum Puerto Rico, Corp. (TPPRC) was established in 2004 and has consolidated its presence in the business of petroleum, lubricants and aviation. TPPRC has more than 200 gas stations in Puerto Rico and St. Thomas. It has 70 convenience stores under the brand name BONJOUR. The company has aviation terminal installations in Puerto Rico and St. Thomas. As an integral part of its growth in the petroleum market of Puerto Rico, it has created the program “TopService”, which offers excellence in Service in all of its facilities.
About Total Marketing & Services
The Marketing & Services division of Total develops, and markets products primarily derived from crude oil, along with all of the associated services. Its 31,000 employees are present in 107 countries and its products and services offers are sold in 150 countries. Every day, Total Marketing Services serves more than 8 million customers in its network of over 14,000 service stations in 62 countries. As the world’s fourth largest distributor of lubricants and the leading distributor of petroleum products in Africa, Total Marketing Services operates 50 production sites worldwide where it manufactures the lubricants, bitumen, additives, special fuels and fluids that sustain its growth.
About Total
Total is a major energy player, which produces and markets fuels, natural gas and low-carbon electricity. Our 100,000 employees are committed to better energy that is safer, more affordable, cleaner and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.
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Media Contact for Total Petroleum Puerto Rico, Corp.:
Lisette Núñez | [email protected] | 787.406-3606
Diandra Nieves | [email protected] | 787.502-0023
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