By using the Fleet Card TotalEnergies, you can more efficiently monitor filling up fuel for each vehicle in your fleet. Through detailed transaction reports of every purchase made, you can reduce or eliminate expense claims and track mileage and consumption more accurately—further strengthening your fleet management and security.
The Fleet Card TotalEnergies adapts to your business needs, giving you greater control, security, and efficiency in fleet administration. Each card allows you to: • Customize the combination of authorized products and services: regular, premium, or diesel fuel, lubricants, in-store products, among others. • Set daily, weekly, or monthly purchase limits. • Assign a unique Personal Identification Number (PIN) to ensure transaction security.
The fleet card user can pay for the products (fuel and/or non-fuel) selected by your company. These products may vary according to the established contract. A written communication from your company must be received to proceed with any changes in the system.
The Fleet Card TotalEnergies can be used at most of our service stations and also at Quartz Auto Services oil and filter change centers. Once you join the program, you can request an updated list of all participating points of sales, allowing you to better plan your routes and operations.
Once the card user visits a participating service station, they’ll first go to the cashier for pre-authorization of the purchase. To complete the process, the cashier will ask you to enter the PIN assigned to your Fleet Card TotalEnergies.
When joining the program, a minimum cost per card is established, which is specified in the contract. However, you only pay for the fuel your vehicles consume during the selected period. No additional charges apply for transactions, reports, or services associated with card use.
Yes, the PIN assigned to each card can be updated at any time. However, only the person authorized in the contract will have the authority to make such changes.
PIN changes can be managed by contacting the TotalEnergies Fleet Card department via email at [email protected] or by calling 787-749-8815 or 787-749-8899.
Once the card is received, the user must visit one of our service stations to complete the activation process. The cashier will ask you to enter the generic PIN provided and then assign a new PIN.
Once the account is active, a memo is sent to your company along with the card management document, which includes processes for requesting new cards, cancellations, and/or duplicates, among others. This form must be sent via email to [email protected]. Once your request is processed, you will receive a confirmation email.
You can also CONTACT US through this form and send the memo to us.
You must complete the card management form and send it to: [email protected]. You can also CONTACT US through this form and send a memo. Your card will be canceled within 24–48 hours.
